Purchasing Guide

 

1.Where can I buy this product?

  Online: Search for "S-AIRBAG" on the search engine, or visit www.s-airbag.com to purchase.

  Offline: click the link to enter the page of distributors, check and contact the distributors in your area to purchase.

 

2.How long can I receive the product after reservation?

  In order to ensure the transportation safety of products and user experience, we signed a cooperation agreement with SF express.It estimates 2-3 days can be delivered to your side, remote areas and irresistible factors except.(Please contact our customer service before purchasing )

    

3. Is it available to buy this product outside China?

 We will launch the international version of our products in Japan, Australia and Europe in the future. The international version reduces the networking positioning module, and the other functions are the same as the Chinese version.International networking version will be launched in near future, please stay pay attention to our trend.

 

4.Does the product can protect the hip bones?

 Currently, intelligent airbag belt is the best and direct solution to prevent hip fracture in the market.Our product absorbs 90% of the impact when the airbag is deployed, which is more effective than other traditional hip protectors.

 

5.Whether there is a risk of rebound after the airbag deployed and falls to the ground?

No,it won't.The airbag pressure of this product is the best value after precise calculation and numerous tests.It do its best to absorb 90% of the impact to avoid the risk of rebound and overbalance.We also do research according to different fall mode and human body shapes, so that the product can achieve the best protection and damping effect.

 

6.Is there a weight limit?

No.The intelligent airbag belt has five different sizes (T1-> T5), users can choose according to the waist size.(If you have any questions please contact customer service before purchasing)

 One thing to note is that,If you are seriously overweight you will reduce the effectiveness of airbag protection.

 

7.Is there any other designs for the belt wrap?

 While committed to protecting the seniors, we also attach great importance to senior's pursuit of beauty and fashion.Our designers will try to meet different aesthetic needs with more diversified designs. Please keep follow our trends.

 

8.Is there any age limit for users?

 This product is mainly for seniors who have mobility problems and are over 65 years old.This belt is designed to protect the hip and pelvis. If you have mobility problems,please consult our online customer service to choose the products.


Directions For Use

1.How to download APP?

在官网栏目中“售前问答及售后服务”>“下载资料”>“信安智囊手机APP”点击“立即下载”即可下载软件。


2.Can i use the belt directly after opening the package?

Yes. Please read our instruction manual carefully before using, follow the steps in the instruction manual to wear the belt correctly and set the network operations.You can also click the following video to follow the instructions to wear and other operations.


3.Can I use this product while exercising?

The algorithm is mainly designed for the seniors who are over 65 years old and have limited mobility problems.It's allowed for simple and not intense sports such as square dancing, jogging, walking, mountain climbing, etc. But it is not suitable for cycling, skiing and other intense sports.However,we will develop some protective products for sports in the future, please look forward to it.


4.Can I wear this belt while sleeping?

Yes, but it may not feel comfortable.We recommend that you put the belt by your bed, when you need it just wave your hand in front of the screen to activate the belt, then you can get up and wear it.


5.Can I use this belt when taking a bath?

 No, the electronic system in the belt may be damaged by water. For your safety, we strongly recommend that you do not use this equipment while bathing.


6.Can the belt be worn under clothes?

 Yes, but the opening of the clothes should be facing down to avoid affecting the airbag deployment.


7.Is the length of the belt adjustable?

 In order to make wearing more convenient and comfortable, we used BOA adjusting device in the design, so the length of the belt can be adjusted. As long as you rotate the button in the middle of the belt,you can make adjustments(as shown below).

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8.How do I kown whether my belt is working or not?

 When wearing the belt, the display will show the status with remind sound.

 

9.Can this product be cleaned?

 Only the outer wrapping cloth can be removed for cleaning and the belt part (including the electronic system) cannot be cleaned.

 

10.How long can i use it after charging?

 The battery is 5,000 milliamps.Except for sleeping time, it can work normally for 2 days with a single charge.

 When the display shows a red signal,it means that the battery is low, please connect the belt for charging.

    When the display shows that the charging is complete,you can unplug the charger and wear the belt.Our product has the power protection function, so even if the seniors forget to charge, it will not affect the use.

 

11.Can I wear this belt to take buses, subways, high-speed trains or airplanes?

 Yes, it is ok for taking the bus,subways and high-speed trains.However, if you need to take the plane, be aware that the IATA regulations for the carriage of dangerous goods,it is clearly specified that passengers are allowed to carry no more than two compressed cylinders built into the life jackets, and no more than two spare gas cylinders.Almost all airlines in our country are members of the association.However, due to the different degree of implementation of each airline, it is strongly recommended that you consult the appropriate airline before boarding, explain the use of this product and your requirements.The airport security department and the airline will ultimately decide whether to accept your equipment on board.

 

12.Can i reuse the belt after the airbag opened?

 Yes,you can.But you need to send the entire product back to our service center, we will replace the consumables for you, and perform the inspection.


After-sales service and warranty


1.Does the product have a warranty period?

 Yes, the equipment has a two-year warranty.If you find any abnormality in the product, please contact our customer service.

 

2.Can I return if the size is not suitable?

 If the size is not suitable, please contact our customer service to get the return form.As long as you send the equipment back to our company within seven days and check that it is not damaged, we will send you the appropriate size without additional cost.

 

3.Is it possible to return unconditionally within 7days?

 We support 7 days unconditional return.If you change your mind within 7days after purchased, you can contact our customer service.After confirmed by our customer services, you can return the original packaging of the product, all internal originals, and the receipt of purchase.After receiving the equipment and inspectig that there is no damage, we will refund the money to the payment account within 15 working days, and you need to bare the freight cost for return.